It is upsetting when emails carefully crafted for clients wind up in the spam bin. This situation can emerge for a variety of reasons, but in order to successfully address and prevent it, we must first understand how emails are sent.

Initially, when a Zomentum account is created, emails are dispatched from the domain While this ensures functionality, Clients may not recognize the domain, leading their email platforms to potentially mark these communications as spam.

To mitigate this issue, it is important to add your personal email address and verify it. 

  1. Head to 'Settings' within the Zomentum platform.

  2. Navigate to 'Email Settings' and proceed to 'Document Email Settings.'

  3. Add your email address under 'Single Email Address Verification.'

Taking these measures significantly reduces the likelihood of emails landing in spam, as the sender's address becomes a recognisable and verified entity.

However, when documents are dispatched to end clients, they often contain numerous links, some of which are unique to each recipient. To manage this complexity, Zomentum leverages AWS for email delivery. If your current DMARC policy is stringent, a single email verification might not suffice/work as expected.

Hence, to ensure your emails sail smoothly past spam filters, consider adding an extra layer of security through domain verification. Please refer this article for step-by-step instructions on Domain verification. 

Common FAQs

Q: Why does Zomentum use AWS for email delivery?

A: Zomentum uses AWS for email delivery because it is a reputable and reliable email delivery service that helps ensure the smooth delivery of emails and reduces the chances of them being flagged as spam.

Q: How can I add an extra layer of security to my email delivery?

A: To add an extra layer of security to your email delivery, it's a good idea to verify your domain in addition to verifying your sender's email address. 

Q: What is DMARC policy and how does it impact email delivery?

A: DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol that helps prevent email phishing and spoofing. It impacts email delivery by establishing policies for how receiving email servers should handle emails that fail authentication checks.