All documents sent from Zomentum are by default sent via Verifying a domain allows you to send documents from an email address belonging to that domain. For this, you would be required to update the DNS records of your domain. Once updated, all the documents you send from Zomentum will go via the domain verified email address and will be digitally signed by your domain. Simply put, sending documents from Zomentum would be like any other email you send, i.e. no visible difference to the end client. 

Steps to verify your domain

  1. Navigate to Settings -> Email Settings. 

  2. Click on 'Add Domain' under Domain verification. 

  3. Enter the domain name.

  4. Enter all emails addresses you want to send documents from and click on 'Submit'

  5. Next, you would need to do two things:

    1. Verify all the email address entered in the previous step by clicking on the verification link sent to each of these emails. 

    2. Verify the domain by copying the system generated settings (3 CNAME records) to publish in your DNS server/domain provider’s account. This is a one-time configuration step per domain name. (It could take up to 72 hours to have the CNAME records verified.)

  6. Once both of the above steps have been performed, you will be able to send documents from the verified email addresses 

Steps to Troubleshoot Domain Verification Failures

Step 1: 

Ensure that at least one of the emails related to the domain has been verified

Step 2: 

For customers using DNS providers such as GoDaddy, Namecheap etc. 

  • CNAME record names to be copied only till  _domainkey (including   _domainkey

  • CNAME record values to be copied as-is

For customers using Cloudflare DNS provider 

  • Update records as DNS only & not proxied

(If your DNS provider is not mentioned, please reach out to our support team for assistance.)

Step 3:

Ensure the CNAME records are added within 72 hours of being generated

Steps to Troubleshoot if Document E-mails arrive in the Junk Folder

The emails are received in the junk folder by your  probably because they are still failing SPF validation.

All emails sent out from AWS have the MAIL FROM set as by default. Adding an SPF record at the domain level will make SPF pass, but the emails still may not comply with DMARC based on SPF, because the domains do not match.

The solution for this is to add an SPF record for a subdomain and configure AWS to send that subdomain as the 'MAIL FROM' field.

Please add these two records:

Note: used below is an example. Replace with their domain.


Record type: MX

MX record name:

MX record value: 10

Record type: TXT

SPF record name:

SPF record value: "v=spf1 ~all"