Occasionally, invoices from your accounting software may not sync to Zomentum Payments. This issue is often due to a failure in the accounting software sending the "invoice created" or "invoice updated" webhook/notification to Zomentum. Here’s how you can resolve this:
Common Queries:
- "Why is an invoice in QuickBooks missing from Zomentum?"
- "How do I manually sync an invoice that didn't update in Zomentum?"
- "What should I do if my invoice updates aren't appearing in Zomentum?"
- "Can I force a resync of an invoice in Zomentum if it doesn't reflect recent changes made in Xero?"
- "What steps should I take if an invoice created in my accounting software isn't showing up in Zomentum?"
- "Is there a way to trigger an invoice update from my accounting software to Zomentum?"
Resolution Steps:
Manual Edit: If an invoice didn't sync initially, make any change to the invoice in your accounting software to trigger an "invoice updated" webhook/notification, prompting Zomentum to sync the invoice.
Sync Invoice Button: If the invoice was created but later updates didn't sync, use the 'Sync Invoice' button in Zomentum. This manual action forces a resync, ensuring that all recent updates are reflected.
These steps help maintain accurate and up-to-date invoice data in Zomentum Payments, enhancing overall financial management. For more details and assistance, you can visit Zomentum's support page.