When using Zomentum Grow to send emails, it’s important to ensure that your communications do not end up in the recipient's spam folder. Here are detailed steps and best practices to help troubleshoot and prevent emails from being flagged as spam.


TABLE OF CONTENTS


Step 1: Verify Your Email or Domain

  • Email Verification: Verifying your email address allows you to send documents from a different email address within Zomentum. For more information on the types of email verification available, please refer to Zomentum's guide on email verification.
  • Domain Verification: We strongly recommend using domain verification, which involves configuring DomainKeys Identified Mail (DKIM) keys. This method signs emails with your domain’s DKIM, enhancing their authenticity and reducing the likelihood of being marked as spam. Detailed instructions on how to set this up can be found in Zomentum's domain verification guide.

Step 2: Avoid Verification Conflicts

  • Configuration Caution: It is not advisable to have both single email and domain verification set up on the same account as it can cause conflicts and confusion regarding the sender’s email choice.

Step 3: Test Your Email Setup

  • Mail-Tester Tool: Use tools like Mail-Testerto check for email authentication issues. To do this:
    • Create a test contact in Zomentum using the unique email address provided by Mail-Tester.
    • Send a document to this email address.
    • Review the results on Mail-Tester to identify any authentication issues.

Step 4: Analyze Mail-Tester Results

  • Proper Authentication: If the result indicates 'You're properly authenticated', but your emails are still going to spam, the issue might be with the recipient's email host, their domain provider, global spam lists, or their IT team. Zomentum support typically does not cover these external factors.
  • Authentication Problems: If the result shows 'You're not properly authenticated', you will need to review your DNS settings carefully.


Common DNS Issues and Fixes

  • Duplication of Domain: Ensure that your DNS records do not duplicate the domain name, as some DNS providers automatically append the domain to the end of records.
  • Missing DNS Records: Verify that all required DNS records for domain verification are correctly configured. This includes checking for any missing records that are crucial for email authentication.
  • Incorrect or No DMARC Record: DMARC policies tell email providers how to handle non-aligned emails under your domain. Ensure that you have a DMARC record set up correctly to improve email deliverability.

Step 5: Contact Support

Further Assistance: If after all checks, your DNS settings are confirmed correct and authentication issues persist, contact Zomentum Support for further investigation.


By following these steps, you can significantly improve the likelihood that your emails will be delivered successfully and not marked as spam. It’s crucial to regularly review and update your email and domain settings to align with best practices for email deliverability.