Zomentum offers two distinct methods for sending emails, tailored to accommodate different use cases and ensure a streamlined workflow. Each method has its unique pathway and implications for integrating third-party email signature solutions like Exclaimer or CodeTwo. This article aims to clarify these methods and their effects on your email signature management.

1. 'Send Email' through User's Integrated Mailbox

When you use the Send Email feature in Zomentum, the email is dispatched directly from your integrated Microsoft 365 or Google Workspace mailbox. This approach is seamless for general communication, where emails appear as coming directly from the user, maintaining the authenticity and personal touch.

Impact on Third-Party Email Signatures:

Since the email is sent through the user's mailbox, third-party signature solutions that are configured to add signatures after the email leaves the mailbox (like Exclaimer or CodeTwo) will work as intended. These solutions monitor outgoing emails from your mailbox and append the designated signature to the body of the email before it reaches the recipient. Thus, using the Send Email feature ensures that your emails will carry the customized signatures configured in your third-party solution.

2. 'Send Document' from Zomentum's Infrastructure

The Send Document feature operates differently. It is designed specifically for the e-signature process, allowing Zomentum to manage the sending of documents for electronic signatures. Emails sent using this method originate from Zomentum's infrastructure, not the user's personal mailbox, and are signed with DKIM (DomainKeys Identified Mail), assuming it's been properly set up by the user. This method ensures the integrity and authenticity of the e-signed documents.

Impact on Third-Party Email Signatures:

Due to the nature of this sending method, emails dispatched do not pass through the user's mailbox. Consequently, third-party email signature solutions like Exclaimer or CodeTwo will not be able to append signatures to these emails. The primary reason is that these services operate by adding signatures to emails as they exit the user's mailbox, which does not happen when emails are sent directly from Zomentum's infrastructure.

Conclusion

Understanding the distinction between these two email sending methods in Zomentum is crucial for managing your email communication effectively, especially when using third-party email signature solutions. For general communications, the Send Email method ensures your third-party signatures are attached as usual. However, for document sending purposes related to the e-signature process, the Send Document method is used, and emails will not include your third-party email signatures.

It's important for users to be aware of these differences to set the right expectations and plan their email communication strategies accordingly. If signatures are crucial for your e-signed documents, consider including a default signature within the email template itself before sending the document through Zomentum, or explore other workarounds that comply with your organization's branding and communication policies.