Zomentum Payments tries to verify your users based on the information that you provide. However, in some cases, the automatic verification might fail. This could be due to incorrect data, or the data can't be verified. In these cases, Zomentum Payments may ask your user to provide additional documents, such as a passport or a bank statement.


TABLE OF CONTENTS



Document types for legal entities or bank accounts

The following are the types of documents that Zomentum may require from your user. When uploading documents, make sure that the document meets the specific requirements for individuals, organizations, sole proprietorships, or bank accounts.


Bank account

Bank statement

If the automatic verification of a bank account fails, Zomentum may ask for a proof of bank account. 

The proof of bank account can be any of the following:

  • Bank statements

  • Deposit tickets or deposit forms

  • Screenshots of online banking environment

  • Official letters issued by a bank

  • Cheques

Country specific documents:

  • Relevé d'Identité Bancaire (RIB): bank document in France

  • TAMIEYTHPIO: bank document in Greece

  • Singaporian bank passbooks: bank document in Singapore

Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.


Requirements for all documents


The document must show:

  • The account holder's name.
    This must match your legal entity name.

  • The account number or IBAN needs to be visible.

  • The date of issuance needs to be visible and needs to be dated less than 12 months ago. This requirement applies to all types of documents except for RIBs, cheques, or TAMIEYTHPIO.

  • The country where the bank account is located. For EU bank statements, Zomentum infers the country from the IBAN.

  • An indicator that the document was issued by a bank, such as a bank name, a bank logo or a bank-specific font.

If the bank account is issued under the trading (doing business as) name, it must be possible to establish a connection between the legal entity and the trading name. Note that it may be necessary to provide a supporting document.

We do not accept:

  • Photos of bank-issued cards, such as credit or debit cards.

  • Edited or personalized documents.

  • Documents issued more than 12 months ago.

  • Documents where required data points are missing.

  • Documents with cut-off, blurry, or low-quality images.

  • Documents issued by third-party software platforms or programs.




Requirements for specific document types


Direct deposit tickets and forms:

  • Must contain a bank logo or bank letterhead.

  • Can only be accepted with a stamp or signature from the bank.

Cheques:

  • The name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).

  • Security features need to be visible for cheques in US and CA.

  • The account number and routing number need to be fully visible.

  • We can only accept scans or direct photos of cheques.

  • We can only accept electronic cheques issued by banks in CA.

Letters from bank or bank account agreements:

  • Must contain a bank logo or a bank letterhead.

  • All letters must have a stamp or signature from the bank.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB

Visual examples of the bank statements described in this section

Constitutional document

Zomentum Payments tries to automatically verify the sole proprietorship. In case of automatic verification fails, Zomentum may ask for a constitutional document. The constitutional document must be:

  • Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

  • The following are examples of documents accepted for sole proprietorships:

    • Doing business as-name filing (also known as Fictitious- or Trade name filing)

    • Tax filing

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB




Photo IDs

If the automatic verification of an individual's identification number fails, Zomentum may ask for a photo ID. The name in the photo ID must match the name sent to Zomentum during onboarding.

If the names are different—for example, your user provided their married name to register but their passport has their maiden name—the photo ID check will fail.


Photo ID

type

Notes

Passport

passport

Must be the data page (picture, MRZ, and details)

Identity card

identity card

Must be a government-issued identity card. Front and back, each side in its own file.

Driver's license

drivers license

Front and back, each side in its own file.

The photo ID must:

  • Be non-expired.

  • Have the machine-readable zone visible (if available).

  • Be a physical photo ID document, not a digital one.

The uploaded document must:

  • Have separate files for the front and back of the ID document (only when providing an ID card or driver's license).

  • Be a full-color, cropped, and straightened image.

  • Be a photo or a scan of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.

We do not accept:

  • Screenshots of ID documents. Instead, provide a photo or PDF of the document.

The uploaded document can be a maximum of 15 pages.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB

Proof of address

Zomentum Payments uses the data to automatically verify your user's address. 

The proof of address must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.

  • Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB

Proof of source of funds


Only applicable when creating business bank accounts and card issuing.

If the automatic verification of your user's source of funds fails, Zomentum may ask for proof of their source of funds. 

Source of funds type

Description

Supporting Documents

Business (profits generated from commercial activities)

A description of the industry and business model of the business

A copy of (audited) latest accounts



A copy of annual statements



A letter from a regulated accountant giving details of company profits over the last 2 years

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB


Proof of source of wealth

Only applicable when creating business bank accounts and card issuing.

Zomentum may contact you for proof of your user's source of wealth. To submit the data, set the type to proofOfFundingOrWealthSource in your /documents request.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB


Proof of individual tax ID

If the automatic verification for an individual's tax ID fails, Zomentum may ask the individual to upload a tax identification document.

Country

Tax Document requirements

United Kingdom (GB)

An official document containing the Unique Taxpayer Reference (UTR) number or National Insurance Number (NINO), and name of the individual.

United States (US)

Official document containing Social Security Number (SSN), Employer Identification Number (EIN), or Individual Taxpayer Identification Number (ITIN), and name of individual.

Proof of industry

If the automatic verification of an industry fails, Zomentum may ask for proof of industry.

A proof of industry can be a VAT document, a proof of tax information, or a registration document that includes a local or a global industry code. For example, SBI in the Netherlands, NACE in the European Union, or NAICS in the United Kingdom.

For the document requirements, see:

  • Proof of tax information for organizations

  • VAT document for organizations

  • Registration document for organizations

  • Proof of tax individual tax ID for individuals


Proof of national ID number

If the automatic verification of a national ID number fails, Zomentum may ask for proof of the national ID number. 


The proof of national ID number must:

  • Have the name of the individual.

  • Have the national ID number.

  • Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.

The document must meet the following file format and size requirements:

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB


In case automatic verification for tax ID fails, Zomentum may ask for proof of tax information. The proof of tax information must:

  • Have the organization name.
  • Have the tax ID number.
  • Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered.
  • Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.


The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
  • Size for PDFs: minimum 1 KB, maximum 4 MB
  • Size for other formats: minimum 100 KB, maximum 4 MB


Proof of ownership

If the automatic verification of an ultimate beneficial owner (UBO) through ownership fails, Zomentum may ask for proof of ownership. 

To verify this information, Zomentum requires a visual diagram of the ownership and control structure of the legal entity or entities associated with your company, and states the ultimate beneficial owners (UBOs).


Learn more about Ownership and Control documents here.


The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB

Proof of residential address

If the automatic verification of a residential address fails, Zomentum may ask for a proof of the residential address. 

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Cannot be older than...

Type of document

3 months

  • Bank statement

  • Utility Bill

  • Taxation Document

  • Extract from Municipal Personal Records Database

  • Salary slip (containing the company letterhead)

  • Government-issued correspondence
    (receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)

12 months

  • Mortgage statement

  • Certificate of voter registration

The proof of residency must:

  • Have the name of the individual.

  • Have the full residence address, residence country and residence state (when applicable).

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • File size: minimum 1 KB, maximum 4 MB

Registration document

Zomentum uses the name and registration number to automatically verify your user. In case automatic verification fails, Zomentum may ask for a registration document

The registration document must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.

  • Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

Check the local terms for registration numbers in different countries and the format requirements.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB

VAT document

In case automatic verification for VAT number fails, Zomentum may ask for a VAT document. The VAT document must:

  • Have the organization name.

  • Have the tax ID number.

  • Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)

  • Size for PDFs: minimum 1 KB, maximum 4 MB

  • Size for other formats: minimum 100 KB, maximum 4 MB