Zomentum Payments allows users to save and use their preferred mode of payment. It can be configured in the Customize Your Account Settings now on your Zomentum Payments homepage.
Learn more about Zomentum Payments.
The Payment tab helps you configure the payment methods.
Country | Payment Method | Chargeback Fee | Refund Fee | Settlement (possible) Delay | Currencies |
| USA | ACH Direct Debit | $15.00 | $0 | 2-3 days | USD |
| USA | Mastercard | $15.00 | $0 | 1-2 days | USD |
| USA | Visa | $15.00 | $0 | 1-2 days | USD |
| UK | Visa | £15.00 | £0 | 1-2 days | GBP |
| UK | Mastercard | £15.00 | £0 | 1-2 days | GBP |
| UK | BACS Direct Debit | £15.00 | £0 | 3-8 days | GBP |
For any queries related to card charges, please contact our customer support team.
Chargeback Charges
Since ACH and BACS have many chargeback reason codes, we only charge for those reasons that are actual chargebacks and not for all of them. Please review this list below to see which reason codes are excluded from charges:
ACH
| Reason Code | Reason | Chargeback Fee |
|---|---|---|
R01 | Insufficient funds | No |
| R02 | Account closed | No |
| R03 | No Account/Unable to locate account | No |
| R04 | Invalid account number | No |
| R09 | Uncollected funds | No |
| R12 | Branch sold to another DF | No |
| R13 | Invalid ACH routing number | No |
| R15 | Beneficiary or account holder deceased | No |
| R17 | File record edit criteria | No |
| R20 | Non-transaction account | No |
| R29 | Corporate customer advises not authorized | No |
| R51 | Item is ineligible, notice not provided, signature not genuine | No |
| R05 | Unauthorized debit to consumer account | Yes |
| R06 | Returned per ODFIs request | Yes |
| R07 | Authorization revoked by customer | Yes |
| R08 | Payment stopped or stop payment on item | Yes |
| R10 | Customer Advises Originator is Not Known to Receiver and/or Originator is Not Authorized by Receiver to Debit Receiver’s Account | Yes |
| R11 | Customer Advises Entry Not in Accordance with the Terms of the Authorization | Yes |
| R16 | Account frozen | Yes |
| R31 | Permissible return entry | Yes |
BACS
| Reason Code | Reason | Chargeback Fee |
|---|---|---|
| 0 | Insufficient funds; refer to payer | No |
| 1 | Instruction cancelled; refer to payer | No |
| 2 | Payer Deceased | No |
| 3 | Instruction transferred to another bank/building society or Account Transferred | No |
| 5 | No account (or wrong account type) | No |
| 6 | No DDI Instruction | No |
| A | Service User differs | No |
| B | Account closed | No |
| C | Account/Instruction transferred to a different branch of the bank/building society | No |
| E | Instruction amended | No |
| F | Invalid account type | No |
| G | Bank will not accept Direct Debits on account | No |
| H | Instruction Expired | No |
| I | Payer reference is not unique | No |
| K | Instruction cancelled by bank | No |
| L | Incorrect payer’s account details | No |
| M | Transaction code/User status incompatible | No |
| N | Transaction disallowed at payer’s branch | No |
| O | Invalid Reference | No |
| P | Payer’s name not present | No |
| Q | Service User name blank | No |
| R | Instruction re-instated | No |
| 4 | Advance notice dispute | Yes |
| 7 | Amount differs/DDI Amount not Zero | Yes |
| 8 | Amount not yet due | Yes |
| 9 | Payer states presentation overdue | Yes |
| D | Advance notice disputed | Yes |