You might consider using Service Bundles to offer various tiers of service to your customers, such as a Standard or Premium tier. You could tie in more support hours or more advanced products according to your customer's needs. This is a great help in keeping your pricing transparent and standardizing your offerings.

To get started in zomentum Connect, override a product by selecting a Service via its configuration window.

Example

a customer buys the following:

• 5x Microsoft 365 Business Standard

• 10x Microsoft 365 Business Basic

Based on the number of licenses you will add a support or service plan.

In your PSA you have a service bundle or a Service:

• Support plan + Ms 365 bus stand

• Support plan + Ms 365 bus basic

In your contract, you will connect the correct service that you use for this customer.