Zomentum Connect connects with Microsoft CSP to update all the contracts 6 times a day.
On rare occasions, we receive a timeout from the endcustomers Microsoft tenant.
Zomentum Connect retries three times until we mark a Microsoft, Google or Autotask account as disconnected.
We send out an email to our partners to notify them when this happens and they will continue to receive reminders once in three days until it is sorted.
In the backend, Zomentum Connect retries syncing with the account until we have an active connection again.
In most of the cases, we establish the connection again without a problem. On isolated incidents when the partners continue to face issues, you can email us at firstname.lastname@example.org.