Zomentum Payments utilizes several automated email templates to facilitate different stages of the payment process. The templates can be customised as needed.


Here’s a brief overview of each template and its use:


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First Payment Email

This template is sent when no payment method is on file for a client, used to initiate the first payment collection.


Automated Payment Email

Utilized when a payment method is already on file and auto collect is enabled, allowing for the automatic collection of invoices.



Request To Add Payment Method

Aimed at onboarding customers by requesting them to add a payment method in advance of their next billing cycle.



Payment Reminder Email

Sent to remind customers about upcoming invoices, triggered according to the reminder frequency settings in Zomentum.



Payment Overdue Email

Used to chase overdue invoices, also based on the reminder frequency settings configured under Zomentum’s invoice preferences.




Merge Variables for Email templates

Zomentum Payments supports the use of merge variables in email templates, which dynamically insert specific customer or transaction details into emails. This enhances the personalization of communication sent to clients regarding their payments.


These templates streamline communication throughout the billing process, ensuring efficient and timely payment collections. For more detailed settings and configurations, please refer to the relevant sections in Zomentum's user guides or support articles.